Terms and Conditions
PsydKicks B.V.
Last updated: September 2026
These Terms & Conditions ("Terms") govern your access to and use of the PsydKicks website, services, booking system and psychological services provided through PsydKicks.
Please read these Terms carefully before using our services or booking an appointment.
By using our website, booking an appointment or otherwise using our services, you agree to these Terms. If you commence psychological treatment through PsydKicks, additional terms contained in our Practice Agreement / Client Information and Consent also apply.
Nothing in these Terms is intended to limit any rights that cannot lawfully be excluded or limited under applicable consumer, healthcare or other mandatory law.
1. About PsydKicks
PsydKicks B.V. ("PsydKicks", "we", "us" or "our") is a company established in the Netherlands providing private psychological services, primarily through online consultations with qualified psychologists.
Legal name: PsydKicks B.V.
Registered address: Lochterstraat 22, 6229AW, Maastricht, The Netherlands
Chamber of Commerce (KvK): 91889081
Email: info@psydkicks.com
PsydKicks operates the website and booking system, arranges access to psychological services and receives payments from clients.
Psychological treatment is provided by qualified psychologists working with PsydKicks. Psychologists may provide their services to PsydKicks on an independent/freelance basis rather than as employees.
Their status as independent professionals does not affect any rights you have under applicable healthcare or consumer law.
2. The role of your psychologist
When you commence treatment, you will be allocated or select a treating psychologist.
Your treating psychologist is responsible for the psychological care and professional decisions relating to your treatment and must practise in accordance with the professional, ethical and legal standards applicable to them.
The psychologist will exercise their own professional judgment when determining whether treatment is appropriate, what therapeutic approach to use and whether treatment should continue.
PsydKicks does not require a psychologist to make a particular professional decision where doing so would conflict with their professional judgment or obligations.
Although psychologists providing services through PsydKicks may be independent professionals, your Practice Agreement provides that your treatment agreement (behandelingsovereenkomst) is entered into with PsydKicks under the Dutch Medical Treatment Contracts Act (Wet op de geneeskundige behandelingsovereenkomst, "WGBO").
3. Nature of the services
PsydKicks provides individual psychological therapy and related psychological services. PsydKicks does not provide psychiatric or psychological diagnosis, psychodiagnostic testing, medication, crisis care or specialist mental healthcare.
Our services are intended to assist with emotional, behavioural, relational and psychological concerns and to support your wellbeing.
Therapy is a collaborative process. The effectiveness and experience of therapy varies between individuals. PsydKicks and your treating psychologist cannot guarantee any particular therapeutic, psychological, personal or other outcome.
Therapy can involve discussing difficult or distressing subjects and may sometimes result in temporary emotional discomfort. This is also explained in the Practice Agreement.
4. Eligibility
Unless expressly agreed otherwise, PsydKicks' psychological services are intended for adults aged 18 or over.
By booking services, you confirm that:
(a) the information you provide to us is accurate and complete;
(b) you are legally capable of entering into the relevant agreement;
(c) you will provide information reasonably necessary for safe and appropriate treatment; and
(d) you will use our services in accordance with these Terms and your Practice Agreement.
PsydKicks may decline to provide services where it reasonably determines that the services are not suitable or appropriate for a particular person.
5. International clients
PsydKicks provides online services to clients who may be located outside the Netherlands.
You must tell PsydKicks and your treating psychologist which country you are physically located in when receiving treatment, particularly if your location changes during treatment.
The availability or appropriateness of psychological services may depend on your location, the professional status or registration of your treating psychologist, local regulatory requirements and the nature of the treatment required.
PsydKicks may therefore decline, suspend or discontinue services in a particular country or territory where providing those services would be unlawful, professionally inappropriate, unsafe or incompatible with applicable professional requirements.
Being able to access the PsydKicks website or booking system from a particular country does not by itself mean that PsydKicks guarantees that psychological treatment can lawfully or appropriately be provided there.
6. Online therapy
Unless otherwise agreed, therapy may be provided remotely using an online video or communication platform selected or approved by PsydKicks.
You are responsible for having a suitable device, internet connection and private environment for your session.
You should attend sessions from a place where you can speak privately and safely. You are responsible for taking reasonable steps to protect your privacy during online sessions, including preventing unauthorised persons from viewing or listening to the session and keeping access to your device and account secure.
Although PsydKicks takes reasonable measures to use appropriately secured systems, internet-based communication cannot be guaranteed to be completely uninterrupted or secure. Your Practice Agreement similarly requires appropriately secured communication platforms and encourages clients to participate from a private location using a secure device and connection.
If a significant technical problem prevents a session from taking place or substantially interferes with it, PsydKicks and/or your psychologist will determine an appropriate solution, which may include reconnecting, using an alternative approved method, rescheduling the remaining session or arranging a replacement appointment.
7. Appointments
Standard psychological therapy sessions are 45 minutes unless otherwise stated or agreed.
Appointments must be booked through the methods made available by PsydKicks.
You are responsible for ensuring that the date, time and time zone displayed when booking are correct for your location.
You should attend your appointment on time.
If you arrive more than 15 minutes after the scheduled starting time, the appointment may be treated as a missed appointment and may not proceed. The full session fee will remain payable, consistent with the Practice Agreement.
8. Fees
The standard fee is currently €90 per 45-minute therapy session, unless another price is displayed at the time of booking or has been agreed with you in advance.
Prices may be changed from time to time. Any change will not retrospectively alter the price of an appointment that has already been booked and paid for unless agreed with you.
Payment is normally required before the scheduled appointment.
PsydKicks receives and processes payment for services provided through PsydKicks.
Your Practice Agreement likewise states that the standard session fee is €90, payment is due before the appointment unless otherwise agreed, and treatment is privately funded.
9. Health insurance
PsydKicks provides private psychological services and does not currently have contracts with health insurance companies or bill health insurers directly.
If you intend to seek reimbursement from an insurer, it is your responsibility to determine whether your treatment is eligible.
We recommend checking with your insurer before beginning treatment.
PsydKicks cannot guarantee that an insurer, employer or other third party will reimburse any part of your fees. This reflects the reimbursement arrangements contained in your Practice Agreement.
10. Cancellations and rescheduling
You may cancel or reschedule an appointment without charge by giving PsydKicks at least 24 hours' notice before the scheduled appointment.
Appointments cancelled or rescheduled with less than 24 hours' notice may be charged at the full session fee.
Missed appointments ("no-shows") may also be charged at the full session fee.
PsydKicks may make exceptions where there are exceptional circumstances, at its reasonable discretion.
These rules reflect the cancellation policy contained in the Practice Agreement.
Where PsydKicks or your treating psychologist needs to cancel an appointment, you will not be charged for a session that is not provided. Where you have already paid, PsydKicks will arrange an appropriate replacement appointment, credit or refund.
Consumer withdrawal rights
Depending on where you live and how the contract is concluded, mandatory consumer laws may provide additional cancellation or withdrawal rights.
Where you expressly request that psychological services begin during a statutory withdrawal period, you acknowledge that you may be required to pay for services actually provided before you exercise a valid right of withdrawal, to the extent permitted by applicable law.
Nothing in these Terms removes a mandatory statutory cancellation or withdrawal right.
11. Ending therapy
You may choose to stop therapy at any time.
Your treating psychologist and/or PsydKicks may also decide that treatment should be ended or transferred where, for example:
treatment is no longer professionally appropriate or beneficial;
another type or level of care would be more suitable;
the therapeutic relationship has become compromised;
there are significant safety or boundary concerns;
continuing treatment would conflict with professional or legal obligations; or
payment obligations remain outstanding.
Where professionally appropriate and reasonably possible, PsydKicks and/or your treating psychologist will discuss this with you and may assist with referral or continuity-of-care arrangements.
These circumstances are also addressed in your Practice Agreement.
12. Changing psychologists
We understand that the relationship between a client and psychologist is an important part of therapy.
If you believe that your psychologist is not the right fit for you, you may contact PsydKicks to discuss changing psychologists.
A change is subject to availability and professional suitability and cannot always be guaranteed.
Where necessary for continuity of care, relevant information may be shared with another psychologist with your consent or where otherwise permitted or required by law, in accordance with applicable confidentiality, healthcare and data-protection requirements.
13. Emergencies and crisis situations
PsydKicks is not an emergency service and does not provide 24-hour crisis care.
The website, email, booking system and communications with PsydKicks must not be used as a substitute for emergency medical or psychiatric assistance.
If you believe that you or another person is in immediate danger or you are experiencing a mental-health emergency, contact the emergency services or appropriate crisis service in the country where you are physically located.
For clients in the Netherlands, this may include calling 112, contacting your huisarts (GP) or huisartsenpost, or contacting 113 Suicide Prevention as appropriate.
Your Practice Agreement expressly states that neither PsydKicks nor its psychologists provide 24-hour crisis services and directs international clients to emergency services in their own country.
14. Communication outside therapy sessions
Email, telephone, text messages and other communications outside scheduled appointments are primarily intended for administrative purposes such as booking, cancellation, rescheduling, payment and other practical matters.
Unless specifically agreed as part of your treatment, PsydKicks does not provide therapy, ongoing psychological advice or crisis support through ordinary email, telephone or text communications outside scheduled appointments.
Messages may not be monitored continuously and should never be relied upon in an emergency.
15. Confidentiality
Psychologists providing services through PsydKicks are subject to professional confidentiality obligations.
Information disclosed during therapy will be handled confidentially and will not ordinarily be disclosed to third parties without your consent.
There are circumstances in which disclosure may be permitted or required by law or professional obligations, including situations involving serious risks of harm, legal obligations, applicable safeguarding/reporting requirements and appropriate professional consultation.
More detailed information about confidentiality, its limits and professional consultation is provided in the Practice Agreement and Privacy Policy.
Your Practice Agreement currently identifies the WGBO, GDPR/AVG and applicable professional standards as governing confidentiality.
16. Personal data and treatment records
PsydKicks processes personal data, including health information, in connection with the provision and administration of psychological services.
The collection, use, storage and protection of personal information is described in our Privacy Policy and Practice Agreement.
The Practice Agreement currently provides that PsydKicks is the data controller responsible for processing client information and describes the types of information contained in the treatment record.
Treatment records are generally required under Dutch law to be retained for 20 years from the last change to the record, and longer retention may be required in certain circumstances.
Clients have rights concerning their treatment records and personal information under applicable law, including rights concerning access and correction and, in certain circumstances, deletion or destruction.
17. Employee Assistance Programmes (EAP)
Some psychological services may be arranged, authorised or funded through an Employee Assistance Programme ("EAP") or similar organisation.
Where this applies, different administrative and information-sharing arrangements may be necessary.
Depending on the applicable EAP arrangement and your consent, PsydKicks may provide the EAP provider with information reasonably necessary for purposes such as administration, authorisation, funding, evaluation or quality assurance.
The detailed EAP information-sharing arrangements applicable to treatment are described in the Practice Agreement.
PsydKicks will not disclose information to your employer merely because your employer funds or participates in an EAP, except where you have authorised disclosure or where disclosure is otherwise permitted or required by law.
18. Complaints
If you are dissatisfied with any aspect of your care, we encourage you to discuss the matter with your treating psychologist where you feel comfortable doing so.
You may also contact PsydKicks at:
We will seek to address concerns appropriately and fairly.
Clients have access to the complaints arrangements under the Dutch Quality, Complaints and Disputes in Healthcare Act (Wet kwaliteit, klachten en geschillen zorg, ‘Wkkgz’).
PsydKicks provides access to an independent complaints officer (klachtenfunctionaris) and is affiliated with a recognised disputes body (geschilleninstantie).
Complaints officer: Centraal Bureau Klachtenmanagement in de Zorg (CBKZ). Complaints may be submitted by email to klachten@cbkz.nl or using the complaints form.
Recognised disputes body: Geschilleninstantie Klachtenportaal Zorg.
19. Professional standards
PsydKicks seeks to work with appropriately qualified psychologists.
Each treating psychologist remains responsible for practising within their competence and complying with the professional and ethical requirements applicable to their work.
PsydKicks requires psychologists working through PsydKicks to maintain appropriate qualifications, professional affiliations or registrations, and professional liability insurance as applicable to their work.
20. Client responsibilities
To help us provide safe and appropriate services, you agree to:
(a) provide accurate and relevant information concerning your circumstances and treatment;
(b) tell your psychologist about relevant changes that may affect your treatment;
(c) tell your psychologist where you are physically located when this is relevant to online treatment or safety;
(d) attend appointments on time;
(e) treat psychologists, staff and other persons respectfully;
(f) pay applicable fees when due;
(g) not record a therapy session without the prior agreement of your treating psychologist; and
(h) not misuse the website, booking systems or communication channels.
21. Website use
You may use the PsydKicks website only for lawful purposes.
You must not:
(a) interfere with or attempt to compromise the operation or security of the website;
(b) attempt to gain unauthorised access to systems or information;
(c) use automated tools to scrape or extract information where doing so would interfere with our systems or violate applicable law;
(d) impersonate another person;
(e) submit knowingly false or misleading information;
(f) use our website or communications to threaten, harass or abuse another person; or
(g) use the website for fraudulent or unlawful purposes.
We may restrict access to the website where reasonably necessary to protect PsydKicks, clients, psychologists, our systems or other persons.
22. Intellectual property
Unless otherwise stated, the website and its original content, branding, graphics, text, materials and other intellectual property belong to PsydKicks or are used by PsydKicks with permission.
You may access website materials for your own personal, non-commercial use.
You may not reproduce, distribute, sell, commercially exploit or substantially modify PsydKicks content without permission, except where permitted by law.
23. Third-party services
PsydKicks may use third-party providers for functions such as payment processing, video consultations, scheduling, communications, website hosting or other technical services.
Links to third-party websites may also appear on our website.
Where you use a third-party service, that provider's own terms and privacy practices may also apply.
PsydKicks is not responsible for independent third-party websites merely because the PsydKicks website contains a link to them.
Nothing in this section limits PsydKicks' responsibility where PsydKicks remains legally responsible for the actions of a service provider acting on its behalf.
24. Availability of the website
We aim to keep the PsydKicks website and booking services reasonably available but cannot guarantee uninterrupted or error-free operation.
Maintenance, security incidents, internet outages, technical failures or circumstances outside our reasonable control may occasionally make parts of the service unavailable.
We may change, update or discontinue website functionality unrelated to the provision of psychological treatment where reasonably necessary.
25. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
In particular, nothing in these Terms is intended to exclude or restrict rights or remedies that a client has under mandatory healthcare law, consumer law or other applicable law.
PsydKicks and the treating psychologists are not responsible for a particular therapeutic outcome merely because treatment does not achieve the result a client hoped for. Psychological treatment cannot guarantee a particular result.
To the extent permitted by applicable law, PsydKicks will not be responsible for loss resulting solely from circumstances outside its reasonable control or from a client's failure to provide accurate information, follow material safety instructions, or seek appropriate emergency assistance when required.
Any limitation of liability in these Terms applies only to the extent permitted by applicable law.
26. Force majeure
PsydKicks will not be liable for a delay or failure to perform a contractual obligation where performance is prevented by circumstances outside its reasonable control, except where liability cannot legally be excluded.
Such circumstances may include widespread telecommunications failures, natural disasters, serious infrastructure failures, governmental measures or other extraordinary events.
Where such an event affects a scheduled therapy appointment, PsydKicks will make reasonable efforts to reschedule the appointment or provide an appropriate alternative.
27. Changes to these Terms
PsydKicks may update these Terms from time to time, including where necessary because of changes to our services, business structure, technology or applicable law.
The version published on our website will state the date on which it was last updated.
Material changes affecting an existing treatment relationship will not retrospectively remove rights that you have already acquired.
Where appropriate, we may notify existing clients of material changes before those changes take effect.
28. Relationship with the Practice Agreement
These Terms govern general use of PsydKicks and the commercial and administrative conditions under which services are provided.
Clients receiving psychological treatment may also be required to enter into a Practice Agreement / Client Information and Consent.
The Practice Agreement contains more detailed provisions concerning matters such as informed consent, treatment, confidentiality, treatment records, professional consultation, emergencies and client rights.
If there is an inconsistency between these Terms and the Practice Agreement concerning treatment or the provision of psychological services, the Practice Agreement will apply to that matter, subject always to mandatory law.
29. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply only to the extent that it is valid and enforceable.
Where possible, the remainder of the Terms will continue to apply.
30. No waiver of rights
If PsydKicks does not immediately enforce a provision of these Terms, that does not mean that PsydKicks permanently waives its right to enforce that provision.
Similarly, nothing in these Terms constitutes a waiver by a client of a right that cannot legally be waived.
31. Governing law and international clients
These Terms and the contractual relationship with PsydKicks are governed by Dutch law, subject to any mandatory rules that apply irrespective of this choice.
If you are a consumer residing outside the Netherlands, this choice of Dutch law does not deprive you of mandatory consumer protections that apply to you under applicable conflict-of-law rules.
32. Disputes and jurisdiction
We encourage you to contact PsydKicks first if a disagreement arises so that we have an opportunity to address it.
Healthcare complaints may be subject to the complaints and disputes procedure described in Section 18 and the Practice Agreement.
Other disputes will be subject to the jurisdiction of the competent Dutch courts where legally permitted.
Where mandatory consumer law gives you the right to bring proceedings in another competent court, nothing in these Terms removes that right.
33. Contact
Questions concerning these Terms or PsydKicks' services can be sent to:
PsydKicks B.V.
Lochterstraat 22,
6229AW
Maastricht, The Netherlands
Email: info@psydkicks.com
Website: www.psydkicks.com
KvK: 91889081